Thank you for shopping at Braces Supplies INC. We value your satisfaction and strive to provide high-quality orthodontic products and excellent customer service.

Returns

We accept returns within 30 days of delivery for most new, unused, and unopened items.

To be eligible for a return, your item must:

Be unused and in the same condition that you received it.

Be in the original packaging.

Include a valid proof of purchase (such as your order number or receipt).

Non-returnable items include:

Opened or used orthodontic products (for hygiene and safety reasons).

Customized or made-to-order products.

Gift cards or promotional items.

If your product arrives damaged or defective, please contact us within 7 days of receiving your order so we can arrange a replacement or refund.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 5–10 business days, and a credit will automatically be applied to your original payment method.

Please note that:

Shipping charges are non-refundable.

If the return is due to customer preference (not a fault on our part), the buyer is responsible for return shipping costs.

Exchanges

We only replace items if they are defective, damaged, or incorrect.

If you need to exchange it for the same item, please contact us at sales@bracessupplies.us

before returning your product.

Order Cancellations

Orders may be canceled within 24 hours of purchase, provided they have not yet been shipped.

Once an order has been processed or shipped, it can no longer be canceled and must follow the return process above.

Shipping Returns

To return your product, please mail it to:

Braces Supplies INC

461 Stratford Rd, Brooklyn, NY 11218, USA

We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Need Help?

If you have any questions about your return or refund, please contact us:

📧 Email: sales@bracessupplies.us

📞 Phone: +1 (516)-584-7401